Welcome to Windsake LLC’s Refund Policy! We hope you are completely satisfied with our products, but in some cases, returns or exchanges may be necessary. Please read the following terms and procedures carefully to ensure you understand our refund policy.

1. Refund Policy Overview
   Since all products we sell are one-time sales, we generally do not offer refunds or returns. However, we can offer returns or exchanges in the following situations:
   Product Defect: If the product you receive has a manufacturing defect or is damaged.
   Incorrect Shipment: If the received item does not match your order (wrong model, color, etc.).
2. Return Conditions
   The specific conditions for requesting a return or exchange are as follows:
   Products must be requested for return within 7 days of receipt.
   All returned products must be unused and in their original packaging, including all accessories, instructions, and labels.
   Proof of purchase is required, such as an order confirmation email or receipt.
3. Return Process
   To request a return or exchange, please follow these steps:
   Contact Customer Service: Send an email to our customer service team at samaria@windsake.online, explaining your issue and providing relevant order information (order number, purchase date, etc.).
   Obtain Authorization: We will review your request. Once approved, we will provide you with return authorization and a return address.
   Return Product: Return the product to the address we provide, ensuring you use a trackable mail service. You will be responsible for the return shipping costs.
   Confirmation and Processing: After receiving the returned product, we will inspect and confirm it within 5 business days. If the product meets the return conditions, we will process an exchange or refund for you.
4. Refund Timeframe
   Once your return request is confirmed, we will process your refund within 5 business days of receiving the returned product. The refund will be processed through your original payment method.
   Please note that processing time may vary depending on the payment processing institution; you may need to wait an additional 3-5 business days to see your refund in your account.
5. Return Address
   Please send all returned items to the following address: 563 ROXBURY DR, RIVERDALE, GA 30274

Thank you for choosing Windsake LLC. We look forward to providing you with excellent products and services!